By Mushahid Khatri

Customer service is what all consumers vouch for when they think about buying a product or service from an established enterprise or a new born startup. It is “feedback” that a customer usually expects from a business, whether be positive or negative.

With an expanding business and customer base, you are bound to receive probably thousands of support requests via raising ‘tickets’, which you need to resolve within no time to stay on top of your competitors in terms of turnaround time. Herein, you might surely ask yourself, what are the best customer service tips to follow, for gaining utmost satisfaction as a responsive team?

• Simplistic yet systematic workflow to handle requests always work

It is not just about simply handing over your support email ID (as in “support@company.com”) to your customers. What is important is responding to customer requests and getting it resolved in no time.

That is the reason, a simplest approach to handling things work best here. As soon as the customer raises a ticket for support, a customer service representative should get in touch with the customer immediately to confirm accepting the request with a promise to get it resolves possibly within 24 hours.

As soon as the problem is resolved, the customer should be informed immediately and the representative should move on to resolving the next request. If in case, the customer has any further queries, the representative should repeat the process unless and until all problems are resolved.

• Get the common issues fixed by default in your offering

It happens a lot of times when same issues are raised by multiple consumers. In such cases fixing issue permanently or guiding customers through a pre-defined manual or roadmap can help save a great deal of time of the customer servicing team while also raising the satisfaction level and trust.

It is very important to jot down the problems encountered by every individual end user. This is highly useful in tracking those problems occurring frequently and getting it resolved from the roots rather than working upon the same over and over again.

• Work as a cohesive team when solving customer issues

When a group effort goes into solving a problem, not just things can be resolved quickly but there is a sure shot solution of even the most complex problem possible. Allow all of those people be involved in solving the problem, who are related directly or indirectly with the issue under scrutiny.

• Strong customer relationship is based upon consistent rapport

Relationship building is surely a key to success no matter what industry you are involved with. This is even more applicable when it comes to client servicing, since end users are completely non technical people and frustration can go up if end users can’t tackle it on their own.

Bonding with the customers right away from the go is the key to have a beginning of the relationship from the start itself. With a stable rapport in place, even it there is a delay in servicing customers, they won’t mind due to their full faith in you.

• People fluent in communication should be hired

Most people are good talkers and most others are good listeners. It is very important to hire people who are extremely polite, sophisticated, and having presence of mind while talking.

There are many customers who get angry too soon if they do not hear their expectations from the customer service representatives. People with an ability to solve problems while keeping the customers calm during the entire process is a must have requirement when hiring people.

• Try for customer retention every now and then

It is wise to approach your existing or past customers with a mindset of retention rather than building a new clientele base altogether. Your past and existing customers already know you and it’s just that they have forgotten you. 

Retention of the customers do play an instrumental role in building a strong positive mindset in their eyes since they are overwhelmed with the fact that the business has not forgotten them and still want to stay connected. This results in a powerful brand identity impact on the minds of customers for a long term.

Final thoughts to sum up

Customer support is one of the important departments of any business that need to be carefully tackled with. Right people on board and the set of above tips make a successful startup. Moreover, customer servicing is never a problem for an enterprise or a startup. 

Client servicing is based upon team efforts and any blunder in handling customers wrong way can lead to the business goofing up big time and losing out on hard earned consumers. Customer handling is the groundwork for any business success and it should not be an afterthought.

Author – Bio

Mushahid Khatri is a Chief Executive Officer of Yelowsoft which is one of the leading Taxi app development company. He believes in sharing his strong knowledge base with leaned concentration on entrepreneurship and business.